Triage every ticket with scores you can set thresholds on

import os
import requests

resp = requests.post(
    "https://api.spinf.com/v1/score",
    headers={"Authorization": f"Bearer {os.environ['SPINF_API_KEY']}"},
    json={
      "model": "spinf-12b",
      "messages": [
        {
          "role": "user",
          "content": "Customer support message:\nHi, since this morning's SSO change nobody on our team can log in, and we have a board demo at 3pm today. We're on the Business plan. Please help ASAP!"
        }
      ],
      "scoring": {
        "queries": [
          {
            "id": "urgent",
            "template": "\n\nIs this urgent (business blocked, security, legal threat, data loss, or a deadline within 24 hours)?\nAnswer:{?}",
            "options": [
              " yes",
              " no"
            ]
          },
          {
            "id": "many_users",
            "template": "\n\nIs more than one user affected?\nAnswer:{?}",
            "options": [
              " yes",
              " no"
            ]
          },
          {
            "id": "category",
            "template": "\n\nTopic (billing, technical, account, shipping, or cancellation):{?}",
            "options": [
              " billing",
              " technical",
              " account",
              " shipping",
              " cancellation"
            ]
          }
        ]
      }
    },
)
for query in resp.json()["results"][0]["queries"]:
    for combo in query["combinations"]:
        print(query["id"], combo["values"], [(o["text"], o["p"], o["floor_p"]) for o in combo["options"]])